FAQ's
Q: When will my order arrive?
A: Typically, products will ship the next day. You will receive shipping confirmation by email or text message when your package goes out. During peak periods, like the holiday season, the individual product descriptions may provide an estimated delivery date.
Note: Customers should expect potential shipping delays due to ongoing rotating strikes at Canada Post.
Q. Can I track my order?
A. Yes! Once your order ships, you'll receive a tracking number via email or SMS. You can also track it in your account under "My Orders."
Q: I did not receive my order confirmation.
A: Order confirmations are sent automatically by email or text message when you place an order. If you did not receive a confirmation, we recommend you check your spam folder first and then Contact Us for additional support.
Q: How much does shipping cost?
A: Shipping rates are calculated at checkout, with estimates provided based on your shipping address.
Q: Do you offer international shipping?
A: We currently only ship to Canada and the USA.
Q: What carriers do you use?
A: We use Canada Post and FedEx to ship TTC Shop products. Expect potential shipping delays due to ongoing rotating strikes at Canada Post.
Q: Can I pick my product up?
A: No, pickup is not an available option. We hope to expand into retail locations through pop-ups and partnerships in the future. Visit www.TTCShop.ca for more details.
Q. Do TTC employees receive a discount?
A. TTC employees and pensioners receive a 20% discount on all orders. Be sure to use your employee badge number or pension badge ID at the checkout as a discount code.
Q. Why is my employee discount code not working?
A. Our system is frequently updated. If you are a new employee or pensioner, please allow between 30-60 days to update. If you are a pensioner, please use your pension badge ID and not your previous employee number. Remember to add your number as it reads – no additional leading zeros.
Q: Is there a TTC Shop retail location I can visit?
A: TTC Shop currently only offers products online. Select products can be purchased in-person at the Toronto Railway Museum and we host pop-up sales throughout the year. Visit www.TTCShop.ca and follow our Instagram for upcoming events.
Q: How can I pay for my order?
A: The TTC Shop accepts Apple Pay, Google Pay, PayPal and credit card (Visa, Mastercard, American Express) payments.
Q: How will payments appear on my payee statement?
A: Charges will appear as 'SVS Marketing' or 'Stincor Van Smith Marketing' on your payment statement. You will not see 'TTC Shop' listed directly.
Q: How do I return or exchange my product?
A: You may return products in unused condition for a full refund within 30 days of the purchase date. Customers are responsible for the shipping costs for returns and exchanges. To begin the return process, please complete the Return Form.
Have more questions? Drop us a line and we will respond to your inquiry as soon as possible.