FAQ's

Q: How much does an adult fare cost?
A: Please visit www.ttc.ca for information about fares and service.

Q: Is there a retail location I can visit?
A: Thank you for your interest. TTC shop is currently only offering products online and distributing via courier. We hope to expand into retail locations through pop-ups and partnerships in the future. Visit TTC shop often for more details.

Q: Can I pick my product up and save shipping?
A: Thank you for your interest. TTC shop is currently only offering products online and distributing via courier. We hope to expand into retail locations through pop-ups and partnerships in the future. Visit TTC shop often for more details.

Q: Do you ship to my location?
A: We will ship to any location around the world. Please see the live shipping rates at checkout.

Q: What carriers do you use?
A: We use Canada Post and FedEx to ship TTC shop products. Please see the live shipping rates at checkout.

Q: When will my order arrive?
A: Typically all products will ship next day and the shipping rates at check-out provide an estimate based on your address. You will receive a shipping confirmation when your package goes out.  During peak periods like the holidays, the individual product descriptions may provide an estimated delivery date.

Q: How can I pay for my order?
A: Thanks for your interest. The TTC shop offers PayPal and Credit Card (Visa, Mastercard, Amex) payments.

Q: How will payments appear on my Payee statement?
A: Payments do not appear as TTC shop, payments will appear as being made to; SVS Marketing, StincorVanSmith Marketing or the like

Q: How do I return or exchange my product?
A: You may return products in unused condition for full refund within 30 days of the purchase date. The customer may be responsible for return shipping charges. Please complete the Return Form.

Q: I did not receive my order notification.
A: Thanks for your inquiry. Order notifications are sent automatically by the system when you place an order. Typically, this takes no longer than 10 minutes. If for some reason you did not receive your notification we recommend you check your spam folder first and then contact us to make other arrangements.